| Principal's Welcome | | Print | |
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The best choice to make when you’re planning your future. CUSTOMER RELATIONS CHARTER We at South Birmingham College are committed to putting our customers first. We aim to achieve outstanding customer satisfaction by:- Identifying the needs of individual customers at the first point of contact. Being responsive to customer needs – listening to our customers and providing the service they require, wherever possible. Demonstrating a commitment to provide an efficient and professional front-line service at all times. Minimising the number of interactions with the customer necessary for them to receive the required service or information. Possessing and maintaining up-to-date knowledge of the College’s provision and services. Promoting a positive image of the College.
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